Privacy Policy

1. Introduction

Welcome to InvestWiseViet's Privacy Policy. At InvestWiseViet ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and store your personal information when you visit our website or use our professional online banking platform.

Please read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and account preferences.
• Financial Information: Banking details, transaction history, and investment preferences (where applicable to our services).
• Identity Verification Information: Copies of identification documents, date of birth, and other information required to verify your identity in accordance with Vietnamese financial regulations.
• Communication Data: Information you provide when contacting us, including emails, form submissions, and records of phone calls.

2.2 Automatically Collected Information

When you visit our website or use our platform, we automatically collect certain information, including:

• Technical Data: IP address, browser type and version, operating system, device information, and time zone settings.
• Usage Data: Information about how you use our website and services, including pages visited, features used, and actions taken.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For more information on our cookie practices, please see Section 8 of this policy.

3. How We Collect Your Information

We collect your personal information through various channels:

• Direct Interactions: Information you provide when creating an account, filling out forms, or contacting us.
• Automated Technologies: As you interact with our website, we automatically collect technical data about your equipment and browsing actions using cookies and similar technologies.
• Third Parties: We may receive information about you from various third parties, such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services, including processing transactions and maintaining your account.
• To communicate with you about our services, updates, and promotional offers.
• To personalize your experience on our platform and deliver relevant content.
• To improve our website, products, and services through analysis of usage patterns.
• To verify your identity and prevent fraud in compliance with financial regulations.
• To respond to your inquiries, comments, or feedback.
• To comply with legal obligations, including anti-money laundering and know-your-customer requirements.

5. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you.
• Legal Obligation: Processing is necessary to comply with Vietnamese financial regulations and other applicable laws.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Consent: Where you have given us explicit consent to process your personal information for specific purposes.

6. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analytics, email delivery, and customer service.
• Business Partners: Financial institutions and other partners with whom we collaborate to offer joint services or promotions.
• Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory authorities as required by applicable laws and regulations.
• Professional Advisors: Lawyers, auditors, and other professional advisors who provide consulting, banking, legal, insurance, or accounting services.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest.
• Regular security assessments and penetration testing.
• Access controls and authentication mechanisms.
• Regular staff training on data protection and security practices.

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our website and enabling you to use its features.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how users navigate our website.
• Functionality Cookies: Used to recognize you when you return to our website and to personalize content.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver relevant advertisements.

You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may impact your experience on our website and limit access to some features.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

10. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete personal information.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request the transfer of your personal information to you or a third party.
• Objection: Object to processing of your personal information based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in Section 14 of this policy. We may need to request specific information from you to confirm your identity and ensure your right to access your personal data.

11. International Data Transfers

We primarily process and store your personal information in Vietnam. However, in some cases, your information may be transferred to and processed by service providers in other countries. Whenever we transfer your personal information outside of Vietnam, we ensure appropriate safeguards are in place to protect your information.

These safeguards may include data transfer agreements incorporating standard data protection clauses or ensuring that the recipient is certified under an approved certification mechanism that provides appropriate data protection standards.

12. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

InvestWiseViet
25 Phố Nhữ Học Hạnh, Phường Cầm Đàn Thạch, Quận Tiếp Ngôn Long An
Email: info@investwiseviet.com
Phone: +29051558

We will respond to your inquiries as soon as possible and within the timeframe specified by applicable law.